RETURNS AND NOTICE OF DEFECTS

RETURN

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with paper tags, and in its original packaging. You’ll also need the receipt of purchase. Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Protect the product well for return shipment.

To start a return, you can contact us at Info@mimirose.se

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. All return need to go with our return shipping label. Within Sweden we use Bring with a return shipping cost of 130SEK for the customer. If you living outside Sweden, please email and ask us about what return shipping cost will be from your adress. You must ship your return package within 14 days of notifying us that you wish to return.



DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

According to Swedish law, consumers are entitled to return a defective item up to three years after it has been purchased, but within reasonable time of having discovered the defect. Defects are faults that can be traced to how the product was manufactured. They are not associated with ordinary wear and tear, or the aging of products.

Mimirose reserves the right to, first and foremost, remedy the error. Secondarily, we would redelivery the product. If neither is possible, we will issue a refund. For questions and before you return, please contact our customer service at Info@mimirose.se



SALE AND GIFTCARD

We cannot accept returns on sale items or gift cards. Custom products, such as special orders or personalized items, cannot be returned. Please get in touch if you have questions or concerns about your specific item. 



EXCHANGES

The fastest way to ensure you get what you want is to email us at Info@mimirose.se about what item you want to have instead and we will help you change your order.



REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Info@mimirose.se